The MOD ICE (In Case of Emergency) app produced by the Ministry of Defence’s Joint Casualty and Compassionate Centre (JCCC) has now been downloaded 20,000 times by British service personnel and their families since its launch in October 2015.
The JCCC, part of Defence Business Services (DBS), provides a focal point for casualty administration and notification and requests for compassionate travel (for those personnel serving overseas) in respect of members of the British Armed Forces at any time and will take immediate action for service personnel and their families when an emergency occurs. JCCC offers immediate support 24 hours a day, 7 days a week, to all in uniform and their loved ones should an incident occur.
As part of the JCCC’s work, the team developed the MOD ICE app that offers a ‘click and call’ facility to direct the user to the most appropriate source of help if they are faced with a family emergency. The app guides the user to the correct point of contact even if the emergency is to be managed outside of JCCC’s remit, for example by service welfare or a charity partner.
Available from the Defence Gateway internet site – www.defencegateway.mod.uk - MOD ICE has reached 20,000 downloads in just nine months, but the aim is for all members of the British Armed Forces and their families members to have the app on their phone or mobile device.
To download MOD ICE for Apple or Android devices, Service Personnel need to visit Defence Gateway on the mobile device that they wish to host the app. From the App Store, they can download the free app and then repeat the action with the relevant devices of family members. MOD ICE can be downloaded multiple times from the same Defence Gateway account.
Once downloaded, the Service Person’s name, rank and service number, together with the most relevant welfare officer’s details are entered into the app. It’s then ready for use by both the Service Person and their wider family at any time of day or night – whenever it is needed.
MOD ICE runs alongside the JPA P001 card. It is imperative that Service Personnel should also remember to keep their Emergency Contact and Next of Kin details on Joint Personnel Administration (JPA) up to date and make and maintain a current Will.